Rocket City HR
  • 30-Jan-2018 to 31-Mar-2018 (CST)
  • Discount Divas
  • Huntsville, AL, USA
  • $8-$9/hr.
  • Hourly
  • Part Time

Paid Time Off and Paid Holidays (pro-rated for part-time employees); Employee discounts; Fun, flexible work environment


Customer Interaction Specialist

 

 

Do you like the idea of working in a fun, fast-paced, and casual work environment? If so, you may want to be our next employee!

 

Customer Communication

  • Monitor Facebook and Instagram messages from customers
    •  Address customer concerns and questions
      • Send canned responses for most issues
    • Provide guidance to first-time shoppers with placing their orders
  • Coordinate with Owner and Customer Service Supervisor regarding responses

 

Other Requirements

  • Regular and punctual attendance is required

 

Key Qualifications

  • Ability to understand the Discount Divas ordering system
  • Proficiency with Facebook and Instagram
  • 2+ years of experience in a customer service setting preferred
  • Previous retail experience a plus

 

Skills/Attributes

  • Excellent communication, especially in writing
  • Superior customer service
  • Problem-solving
  • Dependability
  • Tech savvy
  • Flexibility
  • Integrity
  • Loyalty
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